Our Promise

At Islet Durians, we're passionate about delivering only the freshest, highest-quality durians to your doorstep. Customer satisfaction is our top priority. However, we understand that sometimes things don't go as expected. Here's how we handle returns and refunds:

Return & Refund Eligibility

We offer returns or refunds under the following conditions:

• You received the wrong order (wrong variety or quantity).
• Your durians were spoiled, unripe, or severely damaged upon delivery.
• The product arrived leaking or in unsatisfactory packaging condition.

Proof Required: Please take clear photos of the affected product within 2 hours of delivery and send them to us via WhatsApp or email. This helps us assess and resolve your issue quickly.

Non-Refundable Situations

We do not offer refunds or returns for:

• Slight taste or texture differences (as durians are naturally variable).
• Late pickup or delivery due to customer unavailability.
• Products not stored properly after delivery.
• Change of mind or mistaken order.

Resolution Options

Depending on the situation, we may offer:

Timeframe

Claims must be made within 2 hours of receiving your order to be considered valid. Refunds, if approved, will be processed within 3–5 working days via your original payment method.

Our Promise

At Islet Durians, we're passionate about delivering only the freshest, highest-quality durians to your doorstep. Customer satisfaction is our top priority. However, we understand that sometimes things don't go as expected. Here's how we handle returns and refunds:

Return & Refund Eligibility

We offer returns or refunds under the following conditions:

• You received the wrong order (wrong variety or quantity).
• Your durians were spoiled, unripe, or severely damaged upon delivery.
• The product arrived leaking or in unsatisfactory packaging condition.

Proof Required: Please take clear photos of the affected product within 2 hours of delivery and send them to us via WhatsApp or email. This helps us assess and resolve your issue quickly.

Non-Refundable Situations

We do not offer refunds or returns for:

• Slight taste or texture differences (as durians are naturally variable).
• Late pickup or delivery due to customer unavailability.
• Products not stored properly after delivery.
• Change of mind or mistaken order.

Resolution Options

Depending on the situation, we may offer:

Timeframe

Claims must be made within 2 hours of receiving your order to be considered valid. Refunds, if approved, will be processed within 3–5 working days via your original payment method.